Coconut Stories

Coconut Stories
KRRWA 28, 2nd Cross
Kannayath Road
Mamangalam, Kochi, Kerala
India – 682024

Mobile: +91 859 096 2234



Will I receive the same product that I see in the picture?

While every effort is made to ensure that the product you receive closely matches the image you see coconutstories online, there can be slight variations due to factors such as lighting, photography techniques, monitor settings, and natural material characteristics.

Where can I view my sales receipt?
  1. Check Your Email:
    • Most online retailers and businesses send email confirmations that include sales receipts. Search your email inbox for emails from the retailer, which typically contain order details, receipt information, and links to view or print the receipt.
  2. Account Dashboard:
    • Log in to your account on the website where you made the purchase. Look for an “Order History” or “My Orders” section in your account dashboard. There, you should be able to locate your recent orders along with links to view or download the associated receipts.
  3. Order Confirmation Page:
    • After completing your purchase, you might have been redirected to an order confirmation page that included receipt information. If you didn’t save or print that page, you can often find a link to your order history on the website to access the same information.
  4. Customer Support:
    • If you’re having trouble finding your sales receipt on the website, reach out to the retailer’s customer support. They can often provide you with a copy of your receipt or guide you to where you can access it.
  5. Digital Wallet or Payment Account:
    • If you paid using a digital wallet (like PayPal) or a payment platform (like your credit card’s online portal), you might find transaction details and receipts there.
  6. Print or Save as PDF:
    • Once you locate the receipt, consider printing it or saving it as a PDF for your records.

Keep in mind that the specific steps might vary depending on the retailer or website you made the purchase from. If you’re still having trouble finding your sales receipt, don’t hesitate to contact the retailer’s customer support for assistance. They should be able to guide you to the right place to access your receipt.


How can I return an item?
  1. Review the Return Policy:
    • Visit the retailer’s website and review their return policy. This will provide you with important information about the timeframe within which returns are accepted, the condition the item should be in, and any specific return instructions.
  2. Log into Your Account:
    • If you made the purchase online and have an account with the retailer, log in to your account. Navigate to the order history or order details page to initiate the return process.
  3. Initiate the Return:
    • On the order history or order details page, you should find an option to initiate a return. Click on that option and follow the instructions provided. You might need to select the item you want to return and provide a reason for the return.
  4. Print Return Label:
    • Many retailers provide a prepaid return label that you can print and attach to the package. This label will include the return address and tracking information.
  5. Pack the Item:
    • Pack the item securely in its original packaging, if available. If not, use appropriate packaging to protect the item during transit.
  6. Attach the Return Label:
    • Attach the printed return label to the package. Ensure that the label is visible and properly adhered.
  7. Drop off the Package:
    • Take the package to a drop-off location indicated on the return label. This might be a post office, a shipping center, or a designated drop-off point.
  8. Tracking and Confirmation:
    • Keep the tracking information from the return label. This will allow you to track the return shipment and confirm that the retailer received it.
  9. Refund or Exchange:
    • Once the retailer receives the returned item and processes it, they will issue a refund to your original payment method or provide an exchange, depending on their policy.

If you made an in-store purchase, the return process might involve visiting the store directly and following their guidelines.

Always make sure to carefully read the retailer’s return policy and follow their specific instructions. If you have any questions or encounter issues during the return process, don’t hesitate to contact the retailer’s customer support for assistance.