Situations for Returns Acceptance
We accept returns and refund under the following circumstances:
o If you are delivered a different item than what you had ordered, please contact us via phone or email, so that we can arrange for the product to be returned and replaced. Returns must be unopened & unused and returned along with the original packaging.
o If you are delivered a damaged item, please contact us via phone or email, so that we can arrange for the product to be returned and your money refunded or product replaced.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To return your product, you should mail your product to: Coconut stories 39/ 2475 –B1, Suite#30, LR Towers, SJRRA 104, S Janatha Rd, Palarivattom, Kochi, Kerala 682025
Phone: +91 892 161 2867
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at connect@coconutstories.